Shipping & Returns

Shipping Policy

Processing Time

All standard retail orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 3-5 business days
• Expedited Shipping: 1-2 business days (Available in select areas)

Note: Delivery delays can occasionally occur due to unforeseen logistical challenges.

Bulk Shipments

Shipping for bulk wholesale orders is arranged on a case-by-case basis. Freight charges and delivery timelines will be clearly outlined in your custom wholesale quote.

Return & Refund Policy

Medical Device Return Restrictions

Because examination gloves are classified as medical devices and must remain sterile and uncontaminated, we cannot accept returns on opened boxes. A box is considered opened if the dispenser seal is broken.

Eligible Returns

We accept returns of unopened boxes in their original packaging within 14 days of delivery. To be eligible for a return:

• The item must be unused, sealed, and in the same condition that you received it.
• You must have the receipt or proof of purchase.

Defective Products

We stand behind our AQL 1.5 clinical standard. If you receive a defective batch or experience an unusually high failure rate, please contact us immediately at hello@apbiosense.com with your lot number and photographic evidence. We will arrange for a replacement or refund for defective medical supplies.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.